I’ve always considered mobilink to be one of the best cellular network in Pakistan. However, they proved me wrong today!
I was using mobilink 3g internet on my tab for some time and for last 2 days, there was a huge drop in internet speed on my tab. Initially I considered it to be a glitch in speed due to the underground cable issue that’s bringing internet to Pakistan, as it also affected my ufone 3g and also ptcl evo 3g. However they sort of recovered by yesterday, but mobilink didn’t.
Well that’s not the issue anyway, issue is something else. Issue is the bad service provided by mobilink to its customers. Lemme explain how.
Mobilink bad Customer Care
I called mobilink helpline and told them my issue, the reply from the lady who was attending the query was to check if I’m in the 3g coverage area by dialing *443# from my mobilink number and refused to provide any further assistance until I do so.
First of all I wondered how come she isn’t able to check herself if the customer calling her is in the coverage area? Seriously? What an advance cellular network! yeah!
Then I did check, and it said that I’m in the mobilink 3G coverage area. Obviously I was! This is the exact place from where I use my 3g internet every day!
I called again to the service center by dialing 111 from my mobilink number and there was another lady, and she was unable to help me too! I told her the story how my internet stopped working, I told her stuff like:
- I am using mobilink 3g internet on my tab
- Internet used to work fine until last 2 days
- Internet is connecting but the speed it very slow
- There is “H and H+” symbol on the tab, showing that 3G is connecting successfully
- There is no cache or device issue, as when I connect the tab to wifi the internet works amazingly fine!
- I am in coverage area as I checked by *443#” and because this is the same place from where I use the internet every day
Her response was:
- The number of users in your area may have increased!
Wow? over night? and for 2 whole days? I think a lot of migration may have taken place over night causing this loss of speed of mobilink internet!
I assured her that I haven’t seen any people migrating in this area, even if that’s the case, this is the worst explanation I’ve ever heard!
Her remarks were something like: “when you know already so much about the issue, what you want me to do then?”
I responded: I want you to refer my call to floor manager, and she “Refused”.
Mobilink didn’t solve the issue
She didn’t solve the issue, neither she let me talk to anyone sensible who could solve it for me or at least satisfy me!
Now don’t take me wrong, I’m not anti mobilink at all, or wasn’t at least before today! even with their slow internet I considered them to be suffering from the sea me undersea cable issue. Mobilink was my first network that I got sim of more than a decade ago. I really had this in mind that they must be better, unfortunately they’re the same, or maybe worse than a few other networks!
Mobilink has seriously lost its credibility and respect. Its clear now that like all other brands and corporations, they’ve focused on advertisements only!
What’s your experience with mobilink and their 3g internet?