PayPal refunds money to the buyer without investigating properly

Although i’ve been cheated through paypal yesterday, but couple of months ago too, i got a transaction disputed by a buyer in my paypal and it was a 100% fraud case. He received the service, and now he wanted to double his amount maybe!

He filed a dispute case in PayPal, paypal held my amount and said they are investigating the case and asked me for some information which i submitted as much as i can and after couple of days BOOM! my money was gone to that fraud client! and paypal reversed all the payment to him!

I don’t understand that’s the protection provided to the sellers of freelance services and digital products? They provide the invoice / shipping information protection to the physical goods sellers but what’s for us?

Really confused! been cheated twice now! making the loss of above 1000$

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