Today when i tried to open one of my domain registered at netfirms domain registration service, i was pleased to find that it’s down and not opening . . . :@
I tried pinging the domain and there was no ip defined with the domain even [means no name server found associated with the domain]
I tried to login to netfirms domain admin panel and to my wonderful surprise i wasn’t able to login even! Wow!
I tried retrieving the password by going through forgot password and to my another fabulous experience, my account wasn’t found there ! :o
I am not sure if it’s temporary error or my account has been blocked/suspended! Anyway i submitted a ticket to their support and no response yet! :( Let’s see what happens to my account with almost 15 domains :(
I really had good reviews about netfirms until today . . .
I contacted their online support and the guy said that they declined one of my order (the other order was from same paypal id and same information about me). He said they mailed me on my email address to verify my paypal account which i failed to do.
I checked all my email addresses to see if they magically sent it to any other email address but i didn’t find any email from any of them. I even asked all my cousins and family members if they received any phone call magically from netfirms but they said NO (while looking strangely at me – don’t know why)
Anyway, i asked my friends who lost netfirms domain names and account and they said that they also got the same reply from the support and never got any email about it in their inboxes.
I called their billing department and they resumed my account and allowed me to re register the domains that i had. The phone support is nice (till now ofcourse) btw :) But i had to re register the domains with 4$ per domain instead of 1$ because the coupon had expired. They asked me to call them tomorrow to get a refund though as i had those domains registered already couple of days ago when coupon was valid! well lets see!