One of the visitor named Mazhar Ali kazmi, commented on the post about how to activate zong sim about his experience with zong network in Pakistan. here is the comment that he made:
Dear Sir or Madam:
I am an old customer of Mobilink and have been using Jazz connection from so long. On 07/07/2010, I got a telephone call from a representative of your company. His name is “Mr. Waleed” and is working in your head office Islamabad.
He asked me to shift my number from Mobilink to Zong without changing my present number. He gave me the following incentives.
1- The outgoing call rate would be Rs.0.67/minute any time any network.
2- After activation of Zong sim, on first load of card of worth Rs.100/-, I will get 100 free minutes and 100 free sms. In this connection, he told that after loading such card, when I call to a Zong number, nothing would be deducted from my account unless and until I finish the 100 free minutes.
I agreed and asked him the dispatch the sim, which he did and I got Zong sim on 13/07/2010. I activated the sim on 15/07/2010 and talked to a friend of mine having a Zong number but I was stunned when I checked my account balance after ending the call,
1- The call was charged even if I called at a Zong number and I was not provided the free minutes.
2- The call was charged at Rs.1.51/minute.
To be very bold and straightforward, it’s the height of dishonesty and malafide attitude on part of Zong, such a high profile company. You are also doing the same, which the other companies are doing, cheating the customers. This is just because of lack of application of law in our country. I now simply request you as under:
1- Provide me with the privilege, which I was told to be provided by your marketer namely Mr. Waleed.
2- If you refuse to do it, then shift me again to my old service provider ie Mobilink.
I hope to have a prompt and positive response; otherwise I will not only publish the matter in the newspapers but I also reserve my rights to pursue against you in a court of competent jurisdiction.
Syed Mazhar Ali Kazmi
I am not sure what could be the issue behind this. Is it legitimate request or just some misunderstanding / lie at the level of that marketing person only.