How to activate Zong sim

If you have bought new sim from zong franchise or local dealer (in Pakistan) after registration it is not activated when given to you.

You have to activate it yourself and have to wait for a while before your zong sim is activated.

How to activate zong sim

You need to activate this sim by the following way:

To activate your new zong sim simply put the sim in your mobile phone and dial 789 and follow this instructions.

This method will also work if you have ported or changed your network from:

  • ufone to zong
  • mobilink to zong
  • telenor to zong

And any other cellular network in Pakistan to Zong.

Once you convert your number from one network to another, you’re issued a new sim that you have to use instead of the old network one.

The activation of the new sim takes couple of days (3 days usually). Therefore be patient before the new sim gets activated.

How will you know if the new sim has been activated? Well it’s simple, if your current sim loses its signals and shows no network, then it means it has been removed from the networks and now your number is ported to the new network. Simply put in the new sim and you will find it activated.

Let me know if you have any difficulty while trying to activate zong sim.

57 comments on “How to activate Zong sim

      1. Hello Mr Nabeel
        I have read your reply about the roaming that you can help the other guy to activate it for him while he is not in Pakistan. Same is the case with me. I am in KSA and my zong sim is not working here, perhaps the roaming is not activated. I would like you to help me in this regard. Any kind of help will be highly appreciated.
        Thanking you in advance.

        Ali Shah

  1. Dear Sir or Madam:
    I am an old customer of Mobilink and have been using Jazz connection from so long. On 07/07/2010, I got a telephone call from a representative of your company. His name is “Mr. Waleed” and is working in your head office Islamabad.
    He asked me to shift my number from Mobilink to Zong without changing my present number. He gave me the following incentives.
    1- The outgoing call rate would be Rs.0.67/minute any time any network.
    2- After activation of Zong sim, on first load of card of worth Rs.100/-, I will get 100 free minutes and 100 free sms. In this connection, he told that after loading such card, when I call to a Zong number, nothing would be deducted from my account unless and until I finish the 100 free minutes.
    I agreed and asked him the dispatch the sim, which he did and I got Zong sim on 13/07/2010. I activated the sim on 15/07/2010 and talked to a friend of mine having a Zong number but I was stunned when I checked my account balance after ending the call,
    1- The call was charged even if I called at a Zong number and I was not provided the free minutes.
    2- The call was charged at Rs.1.51/minute.
    To be very bold and straightforward, it’s the height of dishonesty and malafide attitude on part of Zong, such a high profile company. You are also doing the same, which the other companies are doing, cheating the customers. This is just because of lack of application of law in our country. I now simply request you as under:
    1- Provide me with the privilege, which I was told to be provided by your marketer namely Mr. Waleed.
    2- If you refuse to do it, then shift me again to my old service provider ie Mobilink.
    I hope to have a prompt and positive response; otherwise I will not only publish the matter in the newspapers but I also reserve my rights to pursue against you in a court of competent jurisdiction.

    Syed Mazhar Ali Kazmi
    Cell: 03009402183

    1. I had jazz sim which I wanted to convert to ZONG through MNP . I went to zong office Sargodha and got it done on 25 th May they ve given me the sim and told me Jazz signals will drop in a couple of days and Zong will take over but until today 2nd june I m still waiting for the signals to drop.

  2. mera bellence hy magr call kerny ke saholat nhe. let me inform cause of tention. aur mera belence system ku khata hy.

  3. I’m not sure exactly why but this blog is loading very slow for me. Is anyone else having this problem or is it a issue on my end? I’ll check back later on and see if the problem still exists.

    1. please let me know your location + browser + internet connection speed and how long did this blog took to load at your side?


  4. I bought my zong sim in 2008. I used this sim for some months and then I was posted to a city where there was no zong service available. So I had to switch over to other service available there. Today on 15 Jun 2011, when I wanted to use my zong sim again, my phone gave me error message “sim registration failed”. What happened to it? Is it blocked? The sim is not registered in my name but I have complete packing of sim available with me. What should I do to make it work? Any suggestion?

  5. Hey! I am a Zong customer. A few days ago my phone had fell from me a couple times so something went wrong with it. Then it suddenly asked me for a PUK code, when I enetered it incorrect 10 times, it blocked my sim. So now what do I do? Get a new sim card or what?

  6. R/sir
    My name is DR erum . I want to give you a suggestion about Mobile Sim Activation through 789. I hope u will threw a glance on my suggestion seriously. When a customer call on 789 to active his sim the question for sim verification should be increased. .He should asked for his father and mother N.I.C no as well as his office,home, or any relative P.T.C.L number. because 90% P.T.C.L numbers are registered so that’s why no one can use the P.T.C.L number in fraud or terrorism.
    There should be 24 hour time limitation for a sim activation during this time mobile company make a verification call to customer given P.T.C.L no to confirm identity of this man who want to active the sim. If the customer is involved in any illegal activities or if he misuse the sim then in that case mobile companies will have the advantage of the record of this customer N.I.C and P.T.C.L number as well as other information’s. Because in the both new and old sim activation system which you are introducing mobile franchise can easily active the sims on giving sales target by mobile companies and on available N.I.C photo copy because only franchise are responsible for unknown active sims these are franchise who adopt right or wrong path to achieve the target. example in Saudi Arabia and many other countries no need of sim activation and any documents every year 25 lack to 35 lack Muslims go to saudia for haj and umrah he purchased mobile sims without giving any documents or sim activation he use and disposed sims every year but misuse of sims rate is 1% because there intelligence network is strong if mobile company received any complain from customer he proper investigate check history of customer calls and sms and if he found any prove of misuse then he block mobile sim plus mobile emi number so the misuser person got 2 loses sim block and mobile set block.

  7. Can someone plz confirm me tat i m having zong sim with me in UAE but i dont have raoming,i want to activate roaming so how can it b possible for me to activate,,,

  8. Dear
    I am at mascat oman but my zong sim use my family at Pakistan.but my zong sim hasbeen closed by PTA.
    I want to activet my zong namber
    There for I can call my family.
    Please tell me how I active my zong sim .

  9. how to convert zong sim into roaming . i am in saudi arab.. i have a zong sim here and no signal here in my mobile

  10. AOA mainy abhi zong ki duplicate sim zong kie nikal wai hai or mainy bio metric bhe karwai lakin wo activate nai ho rahi or mainy 789 bhe dail kia magar wo koi response nai dy raha

  11. sir mae ny new sim kheardi hai r us ke biometric b howe hai ab us py mujhay free mints free sms r free internet k ley kia dial karna hoga ya is ka tareqa a kar kia hai….???????????????

  12. Sir mje telenor number convert karana hai zong par mere pas aik zong ki sim hai with out number ap us pas ye number issiue krdo..

  13. mera nic nahi bana hoa aur mery pas ik sim h jissy activbate karna sim zong ki h aur bilkul new h koi kar sakta h?

  14. Hey
    My zong sim after 3 days of activation, wen i dail number it showing “not registered on network”.
    What is this n what shuld i do ???
    Pleeeezzzz help !!

  15. Mare Nam zong ke 3 Sim ha 1 no ka pata ha dosre ka nhi koi tarek bato mojhe 2sre no ka pata cahl ja taka me wo no be istmal kar sak

  16. Dear zong representatvie

    Good day ahead ,

    My name is allauddin khan, i shifted abroad since 23/12/2014. I was regualar user of zong from 2010 , when i shifte here my name was on my name but no biometricaly registered. Next week i am i am comming back to pakistan and my sim is blocked which was not used from 23/12/2015. Can you guaid how to get back same sim card number? Either i can avail the same number or not?

    Waiting for you kind quick response.


  17. Meri zong ki purani sim tho jo maine thumb verify nahi karwayi thi jo ab band hogayi hai mujhe active karani hai hai koi chance hai mere pas sirf sim ka jack hai

  18. Assalam-u-Alikum
    My name is sufyan and i lived in dubai so my zong sim dropped signal but its international sim i dont no why. Plz help me bcz my whatsaap,facebook,imo,and other apps on this number plz help me

  19. i had been using Zong sim (transferred from U fone) since log time. 2 years before i was relocated to Saudi Arabia and then did not use it here. Now after 2 years i put the sim into mobile for some reason but it is not showing any signals (in KSA). Can anyone tell what is the problem and how to sort it out?

    Thank you

  20. Salaam,
    I am here in uae and also i have my zong sim with me
    I want to get roaming on my sim
    Can anyone help me in this regard because its too much important for me to use my zong sim here

  21. Mana Ufone convert ki ha zong py….or sim b dal di ha mob ma 29 oct ko…old sim kb tk bnd hogi or new kb activate hogi….or kud signal off ho jy gy

  22. Mere cell mein sim nai active ho rai…msg b nai send ho rhy call b nai ja rai…dosry mobile mein chal rai hai…asa kyn ho raha hai…agr to mobile ki setting mein problem hai to plz koi bta dy

  23. My zong number I don’t use from one year now my bro want to use but I’m in Saudi Arabia how can it’s start incoming calls good but not recharge any balance I send from Saudi Arabia also not go unregistered

  24. i have my zong sim in uae but i have not used the sim since 6 months now i want to active my sim i put the sim in my mobile but no signal can someone help me please its very important.

  25. I’m facing problems while activating my new zong sim. Every time I dial something I got the notification “Not Registered on network” what I can do now?

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